Website VGM Group, Inc
For the position of the Customer Care Coordinator, all qualified candidates are encouraged to apply; however, candidates with superior teamwork skills will be given priority. New vacancies are expected to be filled soon, therefore, apply online at the VGM Group, Inc website as soon as possible.
Job: Customer Care Coordinator
Company: VGM Group, Inc
Location: Waterloo, IA 50701
Family, innovation and culture are some of the key words that you will hear when people talk about the VGM Group. A Top Workplace in Iowa and 100% employee owned and seeking great talent to join our growing team!
As a Customer Care Coordinator with VGM HOMELINK, you will be responsible for the verification of insurance coverage and the coordination of delivery for a full spectrum of durable medical equipment, orthotics and prosthetics, medical supplies, transportation services and home care services. In this role individuals will be working with healthcare professionals, medical equipment providers and insurance companies all while ensuring patients receive the highest standard of care. Commitment to in-depth knowledge of our insurance carrier contracts and expectations, as well as high-quality standards and timeliness are crucial to success in this role. This position is fast-paced and ever changing; individuals with high energy and passion for exceeding expectations are encouraged to apply.
To complete the full application process each candidate must submit the application and complete an online assessment – this will be provided within 10 days of the application submission.
Compensation: Non-exempt, Hourly compensation
Benefits: VGM Group, Inc. is 100% employee owned. Employees of VGM receive:
Employee Stock Ownership,
401k and ROTH 401k with up to 3% company match,
Health Benefits, HSA options – single to family, Dental, Vision, Short and Long-Term Disability, Term Life and Voluntary Life Insurance., Flexible Spending Account,
Paid maternity and Paternity leave, Foster and Adoption Assistance,
Professional Development Programs
Free Walk-in Clinic to all employees & family members regardless of carrying VGM Insurance,
24/7 On-site fitness center and free fitness classes
PTO (Paid Time Off),
LifeLock Identity Theft Management,
An individual will be well compensated and will have growth opportunities within VGM. In addition to challenging and meaningful work, individuals have the chance to give back to the community and participate in volunteer opportunities.
Key Responsibilities/Duties of the Job
The first few weeks on the job will be spent as a Customer Care Coordinator in-training, learning the business objectives, software systems used and job specific goals. Upon completion of training for the Customer Care Coordinator role an individual will be trained to perform the tasks of the designated role. The role may include one or more of the following key responsibilities:
Perform duties successfully in a call center environment; answer calls from referral sources in a timely and professionally manner, and secure referral orders by telephone, fax, and electronic means
Contacts payer sources to verify or obtain eligibility, benefits, and/or authorization for items or services requested
Coordinates the delivery of medical equipment and other healthcare services, including contacting the patient, provider, or on-line tracking system to confirm items were delivered and/or services rendered
Obtains and sends appropriate clinical documentation to payer sources by fax or electronic means to assist them in determining the medical necessity of medical equipment and other healthcare services
Communicates with supervisor, other PCC’s, and external parties to keep them informed of order status, including outlying situations that could affect the referral
Collects and enters accurate and detailed patient, provider, and payer information into the Company’s claims platform on a real-time basis to prevent delays in billing or services
Answers questions from patients, providers, Company staff, and payer sources
Ensures patients receive a high standard of service delivery and care through a series of follow-up quality questions to ensure Company quality standards are being met
Identifies and resolves service issues and complaints
Intake of new orders as needed during busy times, even if not the primary job responsibility of the PCC
Knowledge of Company policy and procedures and regulatory, contractual, and accreditation requirements
Reviews orders to ensure they are setup with accurate coding, quantity, and pricing
Availability for after hours on-call coverage
Follows strict confidentiality and HIPAA privacy and security guidelines
Performs other duties as assigned
Key responsibilities do not include conducting utilization management activities that require clinical judgement or interpretation of clinical information, including issuing denials of service authorization requests
Customer service focused
High degree of integrity and trust
Ability to multitask and prioritize
Possesses strong time management and organization skills
Works well under pressure and is punctual
Flexible with the ability to routinely adapt to change
Team player with excellent communication skills
Preferred: Knowledge of various healthcare industry billing and/or coding terminologies such as ICD-10, HCPCS, CPT, modifiers, and various Medicare NCD’s and LCD’s
High school diploma or GED
Must comply with continuing education per Company, regulatory, contractual, and accreditation requirements
Stationary for long amounts of time
Efficient use of technology inclusive of, but not limited to: computers, phones, misc. office equipment
This job description reflects the general duties of the job but is not a detailed description of all duties which may be inherent to the position. Reasonably related additional duties may be assigned to the individual Associate.
VGM Group, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
To apply for this job please visit workforcenow.adp.com.