Website The Kahala Hotel & Resort
Prepare your cover letter carefully If you are interested in applying for Guest Service Assistant Manager position. Please submit your cover letter and resume indicating your interest for the Guest Service Assistant Manager on the website of the The Kahala Hotel & Resort.
Job: Guest Service Assistant Manager
Company: The Kahala Hotel & Resort
Location: Honolulu, HI 96816
Basic Job Function: Liaises with guests to ensure guest satisfaction. Responsible for the daily operation of the Business Center and the Hospitality Room. Responsible in assisting with the daily operations of the Front Office Managers, Concierge, Front Office, Front Services, and all other departments to ensure a satisfactory guest stay. Liaises with all other departments to ensure compliance with hotel service standards. Responsible for the translation and response of issues stated in the Market Metrix guest surveys. Responsible for the pre-arrival correspondence with guests in preparation for arrival and to ensure a satisfactory stay.
To continuously monitor and improve the above-named operations.
Responsible for all administrative procedures to ensure all of the operations are run professionally and in accordance with Health and Safety policy.
Communicates regularly with support departments including, but not limited to, Sales, Housekeeping, Room Service, and Accounting.
Coordinate Hawaiian cultural activities for the guests of the resort, including Aloha Week Festivities.
Ensure cultural offerings are made available to guests-Hanukkah, Kadomatsu, etc.
Assists with the planning of events (eg.,Christmas Tree Lighting ceremony)
Plans and attends daily, weekly and/or monthly meetings including departmental communications meetings.
Assists with the duties of the Guest Services Manager and/or Director of Front Office in her absence.
Additional Duties and Responsibilities:
Reports all suspicious persons or activities and hazardous or unsafe conditions to the Security Department.
Provides instruction and/or guidance for guest and employee safety in fire or other emergency situations.
Responds to guest questions. Provide guest assistance, direction and information as requested when working in public areas.
Conducts regular/daily courtesy calls to guests, both in house and those who have not returned more than one year.
Liaises continuously with the hire car operator to ensure top quality service is provided to our guests
Ensure that all physical aspects of the areas are under control and are always kept in a good state of maintenance.
Ensure that proper reception of guests on arrival by Limousine/Towncar/Taxi at the entrance of the hotel is carried out
Performs a variety of other duties as assigned.
High School Diploma or General Education Diploma required.
College degree in hotel management or similar field preferred.
Two(2) years experience in Reservations and/or Front Desk operations required.
One (1) year management experience required.
Must be able to speak, read, write English and Japanese fluently.