Website Pediatric Specialists of Virginia
If you are looking for a new line of employment then apply for the Physician Referral Coordinator INTERNAL offered by the Pediatric Specialists of Virginia. Professional career opportunities are available in Fairfax, VA of Pediatric Specialists of Virginia.
Job: Physician Referral Coordinator INTERNAL
Company: Pediatric Specialists of Virginia
Location: Fairfax, VA
This person will be responsible for scheduling efficiently and accurately following established guidelines. He/she will create accurate and complete accounts in host system by obtaining and verifying all registration information while meeting or exceeding established productivity, quality assurance and Call Center performance standards.
Provides telephone assistance to referring physicians.
Perform the functions and activities including, but not limited to, customer service, accurate and complete patient registration in the approved organization electronic scheduling and billing systems, appointment scheduling and accurate insurance assignment.
Communicates inquiries to practice staff and physicians via email, EPIC, or by phone.
Schedules efficiently and accurately following established guidelines.
Follows all documentation guidelines and requirements.
Reviews and updates as appropriate all insurance eligibility and address verifications received electronically using the appropriate applications established by the department.
Reviews and corrects any realtime or batch quality assurance errors using the appropriate application or policies established by the department.
Meets or exceeds established productivity, quality assurance and Call Center performance standards.
Meet or exceed Individual Agent Performance Statistics: Logged In Time, Avg Skill set Talk Time, % of Calls Presented is answered, and Calls Returned to queue not to exceed based on the specific department goals.
Adheres to all established scripts for greeting, closure, financial screening, etc. to ensure consistency and the highest level of professionalism.
Supports department performance improvement initiatives.
Assists with data collection in support of quality performance improvement initiatives.
Minimum Qualifications Required
Two (2) or more years’ experience in scheduler / registrar role. Will substitute education for related years of experience.
High school diploma or equivalent.
Organization skills, excellent customer service and communication skills with patients and staff, ability to speak English fluently, to articulate and be clearly understood.
To apply for this job please visit pm.healthcaresource.com.