The Honda is looking for highly talented individuals in their Ohio offices. Motivated candidates are encouraged to apply for the Distributed Systems Service Delivery Management Analyst. Top notch communication and teamwork skills will be preferred.
Distributed Systems Service Delivery Management Analyst
What Makes Honda The Best?
Are you an innovator? Honda’s core values are what make our company unique.
Dreams: The Power of Dreams mentality drives our team to create intelligent products that enhance mobility and increase the joy in people’s lives.
Joy and Passion: The joy we experience at Honda is fueled by our dreams and passion.
Challenging Spirit: Honda’s challenging spirit pushes us to set and reach ambitious goals. Honda is voluntarily reducing 50% of carbon dioxide emissions in our products by 2050 and developing technology to reduce the number of collisions to zero by 2040.
Respect for the individual: This core value pushes our associates to contribute at the highest level and work effectively on a team.
If your goals and values are at the same speed as Honda’s, we want you to join our team!
About this position:
IT Service Delivery Management Business Analyst will manage infrastructure management services across all distributed system platforms (x86, UNIX, Wintel, Virtual, LINUX, AS400). Will manage services and supervise the delivery across multiple cross-functional services lines.
Ensure service operations is following support processes and system life-cycle framework
Maintain and sustain relationship between application design, data, and infrastructure management services
Support IT infrastructure architecture and capability planning for our large scale enterprise infrastructure system development and integration service delivery
Support production support with incident, problem, change, configuration process management and service delivery teams
Manage change initiatives properly and in a systematically manner to ensure availability, performance and reliability of the systems affected by change
What you need to be successful in this role
Ability to work well as a team member in a fast paced environment
Achievement orientation, creative thinking, discipline, analytical, research and evaluating
Demonstrates a client service orientation, dealing with difficult situation, developing others, team leadership, teamwork, and cooperation
Excellent communication skills
Excellent problem solving tools and techniques for technical and process areas
Excellent negotiation skills to enhance results in supporting service availability
Excellent IT technical skills on server, storage, network, security, cloud services, server virtualization, business continuity and disaster recovery
Expertise with MS Windows OS 2003/2008/2018, IBM P-Series, and i-Series operating systems, virtual infrastructure (ESX Preferred VCenter and Hperv), and security patching and manufacturer updates
Open minded and eager to learn
Oversight of infrastructure
Strong attention to detail, and ability to document procedures
Strong understanding of networking protocols, active directory and distributed systems server services
Strong understanding of Event Monitoring tools, asset management, configuration management lifecycle process support
Required Work Experience
Minimum 3 years supervising IT infrastructure or equivalent role
Minimum 7 years of experience in IT with various roles
Demonstrated experience with IBM, Cisco USC, AIX, & AS400 with the proven ability to troubleshoot and resolve all levels of hardware issues
Experience validating equipment build and change tasks are completed for operational standard configuration management for system performance and hardening are in compliance
BS/BA in related coursework, or equivalent combination education and/or work experience
We care about our associates and their wellbeing. We offer a wide range of benefits including:
Competitive total compensation
401k Plan with company contributions
Flexible and valuable insurance plans
Relocation assistance (if eligible)
Onsite automobile service center and wellness center
Development to further your career
Discount on Honda products
Paid time off and paid holidays