Website Compass Group
New EXECUTIVE BRIEFING CENTER BUSINESS MANAGER – REDMOND, WA jobs are open in Redmond, WA 98052. The jobs are offered by Compass Group.
Job: EXECUTIVE BRIEFING CENTER BUSINESS MANAGER – REDMOND, WA
Company: Compass Group
Location: Redmond, WA 98052
Posted Date: Oct 4, 2019
Position Title: EBC BUSINESS MANAGER
Location: Redmond, WA
A family of companies and experiences
As the leading foodservice and support services company, Compass Group USA is known for our great people, great service and our great results. If you’ve been hungry and away from home, chances are you’ve tasted Compass Group’s delicious food and experienced our outstanding service. Our 225,000 associates work in award-winning restaurants, corporate cafes, hospitals, schools, arenas, museums, and more in all 50 states. Our reach is constantly expanding to shape the industry and create new opportunities for innovation. Join the Compass family today!
great people. great services. great results.
Each and every individual plays a key role in the growth and legacy of our company. We know the next big idea can come from anyone. We encourage developing and attracting expertise that differentiates us as a company as we continue to raise the bar.
The EBC Business Manager is responsible for directly managing a team of Planners in the Microsoft Executive Briefing Center, Data Center, Industry Experience Center and Azure Cloud Collaboration Center. This role is responsible for ensuring that all service-level agreements are met if not exceeded in these world class environments. Management responsibilities include providing daily supervision, guidance and support to the team, as well as all scheduling and processing payroll. Maintaining strong knowledge of each program and ensuring cohesion among planners, as well as, customization as needed is very important. This role is responsible for managing strong client relationships and working closely with several different stakeholders on strategizing, planning and implementing new processes across teams that will inspire an enhanced level of support.
Essential Functions and Responsibilities:
Management of the Planner Teams, overseeing the day-to-day support and service levels.
Manage high-level non-briefing events and projects, ensuring all necessary logistical arrangements are made to support the event (space planning, coordinating vendor services including: catering, A/V etc)
Partner with global stakeholders across CET and other segments and maintain strong knowledge of the various programs ensuring cohesion, as well as, customization as needed.
Develop & propose operational processes & procedures, by analyzing business needs & goals at a daily program & operational level. Additionally, maintaining all necessary role specific documentation; including but not limited to email templates, training manuals and SharePoint sites.
Initiate and maintain strategic planning to keep pace with growth of industry, number of supported sites and evolving customer and stakeholder needs.
Maintain top quality hospitality & operations vendors; establishing efficient processes to ensure consistent and seamless experiences for our guests (technical assistance, catering, transportation, interpretation, dinner reservations, furniture changes, etc)
Nurture long term relationships among associates, clients, stakeholders, and other EBC teams fostering a strong team alliance, as well as, encourage high team morale.
Other duties as assigned.
Oversee the Planner Teams ensuring all service-level agreements and client expectations are met.
Responsible for the staffing plan; including interviewing, hiring, transferring & termination, as well as, payroll, scheduling and back-up plans.
Manage the onboarding and training of new planners, as well as, awareness training for other teams.
Perform all talent management functions for department, including; overseeing onboarding & all training plans, monitoring & managing performance, as well as, establishing KPI’s and delivering performance appraisals.
Oversee that inventory, metrics & reporting are tracked and calculated efficiently, ensuring that these can be used in business reviews to leadership.
Bachelor’s degree or equivalent experience.
Extensive experience with Microsoft Office Suite and current on Microsoft Industry Trends.
Able to quickly learn new tools/software.
3-5 years of experience in Customer Service.
2 years of experience planning executive evens. Experience planning business events – product releases, Trade shows, conferences, etc. If not large in size, must have experience planning several high-level events at once.
Event planning certification; such as CMP or CSEP is a plus. Especially if no event planning experience.
Extremely professional and client focused. Able to interact with all levels of business clients.
Strong leadership, interpersonal and customer service skills.
Excellent communication skills are a must (both verbal & written).
Must be process oriented, organized and have attention to detail, yet also be flexible.
Self-motivated and able to keep up in a strategic and fast paced environment.
Independent, yet able to follow guidelines well and shows a good sense of judgment. Also able to work well on a team.
Comfortable communicating with a global community; i.e. various cultures and languages.
Organized and task driven. Strong documentation and communication skills.
Global World Class
Executive Level Guests
Rapid Evolution and Change
Apply to Compass Group today!
Click here to Learn More about the Compass Story
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Req ID: 328912