Website CGI Group, Inc.
If you are motivated and have excellent personal management skills then apply for the ITSM Workflow Developer offered by the CGI Group, Inc.. They are offering new job opportunities in their Tempe, AZ 85280 offices. Application deadline is approaching, apply soon.
Job: ITSM Workflow Developer
Company: CGI Group, Inc.
Location: Tempe, AZ 85280
Meet our professionals
CGI: A place to build an IT career
CGI, one of the largest IT and business consulting firms in the world, is in search of a seasoned application support professional with in-depth experience related to IT Service Management (ITSM) systems. As part of the Global Technology Operations (GTO) organization, the selected candidate will leverage existing knowledge by supporting legacy systems while also providing expertise for future expansion into the next generation of modern, flexible, secure, integrated solutions. Since ITSM is critical to the support of IT infrastructure operations, this role will be instrumental throughout the continued, rapid evolution into automated hybrid environments.
Your future duties and responsibilities:
Provide technical, administrative, and functional support for the IT Service Management (ITSM) integrated applications used by Global Technology Operations, primarily focused on the current IPsoft IPcenter system.
Manage the system foundation data such as onboarding new clients, users, access controls, and assignments, using the application configuration interface as well and data loads.
Provide full configuration and ongoing support of ITSM processes, including Service Request and Change Management, using workflow development utilities.
Design creative technical solutions for the structure, efficiency, and functionality of workflows by incorporating coding logic, attributes, and variables to maximize the tool’s capabilities.
Perform all activities throughout the workflow development process from gathering requirements, documentation of design specifications, build, test, and deployment of the end solution.
Assist in the evolution of methods used for development and support, including automated mass deployment of workflows and error management.
Perform operational support for ITSM system components, including incident investigation and resolution, standard request fulfillment, and prevention of service impacts.
Serve as a subject matter expert for ITSM modules within IPcenter and related systems and processes, including internal initiatives and client services.
Ensure that all ITSM functionality is performing at expected levels and in compliance with data security guidelines.
Identify solutions for defects or enhancements, and perform all necessary assessment, development, and deployment activities.
Leverage past experience with ITSM products and support in an effort to contribute key technical expertise for evaluation of future ITMS and related solutions, including potential commercial or open source components.
Required qualifications to be successful in this role:
In-depth hands-on experience supporting IT Service Management (ITSM) integrated platforms
Knowledge of ITSM industry best practices, including ITIL
Ability to obtain security clearance
Strong technical aptitude
Excellent analytical, organization, and problem-solving skills
Excellent communication and documentation skills
Bachelor’s degree or equivalent (Computer Science preferred)
Skill Set Years of ExperienceProficiency Level
Extensive technical and functional experience in IT Service Management tool administration and support Minimum 8 years Advanced
Advanced capability in workflow development using multiple ITSM platforms, including current and legacy systems Minimum 4 years Advanced
DESIRED QUALIFICATIONS/NON-ESSENTIAL SKILLS REQUIRED
Experience with IPcenter
Technical experience in IT Service Management (ITSM) tool implementation, integration, and support
Knowledge of other IT Service Management tools, including ServiceNow, JIRA, BMC
ITIL certifications are a plus
Experience implementing, integrating, and supporting open source solutions is highly desirable
Experience implementing ITSM system integrations, such as AD authentication, LDAP, ticket brokering, using AI or web services
Ability to support Apache Tomcat
Customer Service & Support
What you can expect from us:
Build your career with us.
It is an extraordinary time to be in business. As digital transformation continues to accelerate, CGI is at the center of this change—supporting our clients’ digital journeys and offering our professionals exciting career opportunities.
At CGI, our success comes from the talent and commitment of our professionals. As one team, we share the challenges and rewards that come from growing our company, which reinforces our culture of ownership. All of our professionals benefit from the value we collectively create.
Be part of building one of the largest independent technology and business services firms in the world.
Learn more about CGI atwww.cgi.com.
No unsolicited agency referrals please.
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