Website Camping World and Good Sam
As a Camping World Receptionist you are the first person customers come into contact with, you will have the opportunity to present a positive initial meeting and greeting of customers both in person and phone.
Essential Job Functions:
Promptly and warmly meet, greet and answer phone calls and directing the customer to the appropriate representative or department
Enter new inventory data into Accounting system
Distribute mail (interoffice, courier and regular mail) and coordinate courier pick ups
Coordinate and process all necessary documents for the Service Department
Assist in title work as needed
May cross train to perform other duties
Essential Job Skills:
High School education or equivalent
Previous experience in a high-standard customer service environment preferred
Excellent interpersonal, presentation and relationship-building skills
Strong ability to take initiative, coupled with leadership skills and the ability to take charge of a situation
Strong sense of personal responsibility and reliability, with the desire to work as an integral member of a team
Strong organizational skills with the ability to multitask
Ability to effectively respond to and meet the needs of a diverse client base
Computer skills: MS Office
We promote a drug-free work environment.
Competitive pay, based on experience.
We don’t just accept diversity – we support it, celebrate it and thrive on it for the benefit of our associates, our customers and our company. We are proud to be an equal opportunity workplace where we strive to think outside – and not simply check – the box.
USA Jobs ID: BDrVLkVT6XbtzDEEResponsible for answering and directing incoming phone calls. Greets customers as they enter the dealership showroom.
This job has no direct supervisory responsibilities.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
Answers incoming calls in a courteous and professional manner.
Takes accurate messages.
Maintains CSI at or above company standards.
Directs calls to the appropriate department or person.
Greets customers as they enter the dealership showroom.
Directs customers to the appropriate department or person.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
No prior experience or training required.
Verbal and Writing Ability:
Ability to receive and communicate with customers courteously, efficiently, and professionally.
Ability to apply common sense understanding to carry out simple instructions. Ability to deal with standardized situations.
Certificates and Licenses:
Duties are performed primarily at a desk in an office setting. Work includes frequent clerical and administrative responsibilities and interaction with customers and employees.
The Receptionist is regularly required to sit; use hands to finger, handle, or feel and talk or hear.
To perform the job successfully, an individual should demonstrate the following competencies:
Analytical – Collects and researches data.
Problem Solving – Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations.
Customer Service – Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
Oral Communication – Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions.
Organizational Support – Follows policies and procedures; Completes administrative tasks correctly and on time.
Adaptability – Changes approach or method to best fit the situation.
Attendance/Punctuality – Is consistently at work and on time; Ensures work responsibilities are covered when absent.
Dependability – Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Completes tasks on time or notifies appropriate person with an alternate plan.
Judgment – Supports and explains reasoning for decisions; Includes appropriate people in decision-making process.
Planning/Organizing – Uses time efficiently; Sets goals and objectives.
Professionalism – Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
Quality – Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality.
Quantity – Meets productivity standards; Strives to increase productivity.
This job description in no way states or implies that these are the only duties and responsibilities to be performed by this employee. The employee will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor. This job description is subject to revision at the discretion of the company.
Hendrick Automotive Group is an Equal Opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.
USA Jobs ID: JOlk10Asy2z8QCBz
To apply for this job please visit recruiting.adp.com.